ATLANTA, Aug. 8 (UPI) — Delta Air Lines has lifted a ground stop with limited departures resuming following a computer disruption due to a power outage on Monday.
The company warned customers of “large-scale cancellations.” A travel waiver has been issued for customers.
“Customers heading to the airport should expect delays and cancellations,” Delta said in a statement. “While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.”
A power outage in Atlanta, where Delta is headquartered, began at about 2:30 a.m., which “impacted Delta computer systems and operations worldwide, resulting in flight delays.” The company also said there may be some delay in the flight status synchronization between its website, its phone application and its Delta employees on the phone and in airports.
“Large-scale cancellations are expected today. All flights enroute are operating normally,” Delta said in a statement. “We are aware that flight status systems, including airport screens, are incorrectly showing flights on time. We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible.
Delays are occurring from Pittsburgh, Miami, London and Tokyo. Delta on Twitter told one customer that “our systems are down everywhere.”
Delta operates more than 15,000 daily flights with its airline partners to 335 destinations.
Delta’s statement is as follows:
A Delta ground stop has been lifted and limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide.
Cancellations and delays continue.
Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.
